FAQ

Q:  How often does your shuttle operate?
A:  We have two schedules runs, every day.  See Schedules and Fares for more details

Q: What is your refund policy?
A:  Our fares are refundable less 10%.  We also offer an “open service credit” with no expiration at no additional charge. To receive a refund for an online or phone reservation, you must call our Reservation line at 1.928.854.5253 at least three (3) hours before your reserved departure time. “No call-No show” situations are non-refundable.  Remember, changing your reservation is free, service credits are free, and refunds are less 10%.

Q:  How much luggage am I allowed?
A:  You are allowed two pieces of luggage (not to exceed 50 lbs each) free of charge.  Additional items are $10 each.

Q:  Where do I find you at the Airport?
A:  Our shuttles will be in the area marked for Hotel Courtesy Vehicle on Zero Level in Terminal 1.  We are located on Level Zero(0) at terminal one which is one level below baggage claim. For detailed instructions please e-mail us at office@azaloha.com and we will send it to you. (Must be able to open Word documents.)

Q:  I am landing at Terminal 3.  How do I get to Terminal 1?
A:  Once you get your luggage, exit the Terminal at Door 55.  There is an Inter-Terminal Shuttle that runs every 10-12 minutes.  It will take you to the exact spot you need to be to catch us in Terminal 1.

Q: Are pets allowed?
A: Obviously,  we have to allow Service Animals for those individuals that rely on them.  Our pet policy is limited to dogs weighing up to 30 Lbs. and must be in an approved airline carrier.  Service animals are free, pets are $25.  Regretfully, “emotional support” animals are not considered Service Animals by the ADA.