FAQ

Q: How often does your shuttle run?
A: 2 times a day 7 days a week including Holidays

Q: Is my trip refundable?
A: No.  Fares are non-refundable. If for some reason you have to cancel, we will issue you a service credit good up to 1 year from the date you were scheduled.   You can also change the dates and times .

Q: Are pets allowed?
A: Yes, only dogs weighing up to 30 Lbs. and must be in an approved airline carrier.  No cats or other animals.

Q: I’m handicaped, can you transport my motorized scooter?
A: Yes with at least a 72 hour notice and not exceeding 400LB’s

Q: Are Times Guaranteed?
A: Times are approximate.  We are usually on-time or even a little early, but traffic and other variables beyond our control mean that we cannot guarantee arrival times.

Q: How much Luggage am I allowed?
A: You are allowed one (1) pieces of luggage (not to exceed 50 lbs each) and one (1) carry-on item free of charge.  Bicycles must be boxed and will be charged appropriately (See Fares for more details).  All reservations for Bicycles must be booked at least 72 hours in advance.  No Plastic bags are allowed (please box up your Items)

Q: Where do I find you at the Airport
A: We are located on Level Zero(0) at terminal one which is one level below baggage claim. For detailed instructions please e-mail us at office@azaloha.com and we will send it to you. (Must be able to open Word documents.)

Q: Can you take me to my hotel?
A: No. our permits do not allow us to go to the strip hotels, but, we have three location that are within strip properties. McCarran airport for MGM properties, Silver Sevens Hotel and Casino for Caesars properties and The Plaza for Downtown Las Vegas.