FAQ

Q: How often does your shuttle run?
A: 2 times a day 7 days a week including Holidays during the Winter. 2 times a day Monday-Friday and 1 time on Saturdays and Sundays in the Summer. See Schedules and Fares for more details

Q: Is my trip refundable?
A: No.  Fares are non-refundable. If for some reason you have to cancel, we will issue you a service credit good up to 1 year from the date you were scheduled.   You can also change the dates and times .

Q: Are pets allowed?
A: Yes, only dogs weighing up to 30 Lbs. and must be in an approved airline carrier.  No cats or other animals.

Q: I’m handicaped, can you transport my motorized scooter?
A: Yes with at least a 72 hour notice and not exceeding 400LB’s You must also be self ambulatory to get in the shuttle. Drivers can not help you in.

Q: Are Times Guaranteed?
A: Times are approximate.  We are usually on-time or even a little early, but traffic and other variables beyond our control mean that we cannot guarantee arrival times

Q.How big are your shuttles:
A. We operate 14 seater passenger vans. These vans are equipped with air conditioning during the summer and heaters for the winter. Our shuttles are on the ride share system (be aware that you will be riding with people you may or may not know)

Q.My flight is at 3:15pm, Will I make it there in enough time?
A. Our reservationist will advise you (for the most part we will tell you it’s cutting it close) but we will never guarantee. Our arrival times are approximate. Please do not pressure other passengers or the driver if you choose to “chance it”. Drivers are not responsible for road work, traffic, accidents etc. These can cause delays beyond our control.

Q: How much Luggage am I allowed?
A: You are allowed one (1) pieces of luggage (not to exceed 50 lbs each) and one (1) carry-on item free of charge.  Bicycles must be boxed and will be charged appropriately (See Fares for more details).  All reservations for Bicycles must be booked at least 72 hours in advance.  No Plastic bags are allowed (please box up your Items)

Q: Where do I find you at the Airport
A: We are located on Level Zero(0) at terminal one which is one level below baggage claim. For detailed instructions please e-mail us at office@azaloha.com and we will send it to you. (Must be able to open Word documents.)

Q: Can you take me to my  Hotel on the Strip?
A: No. our permits do not allow us to go to the strip hotels, but, we have three location that are within strip properties. McCarran airport for MGM properties, Silver Sevens Hotel and Casino for Caesars properties and The Plaza for Downtown Las Vegas.

Q:I have Golf clubs & or a bicycle?
A: Golf clubs and bicycles are considered freight. We are a passenger service. We can transport your golf clubs or Bicycle(broke down and in a box) for a fee of $25 per Item. Please make sure you inform the reservationist when booking, otherwise the driver will charge you appropriately.

Q:I’m running five (5) to ten (10) minutes late, can you wait for me?
A: No.We are on a strict time schedule. We ask for you to be at least 10-15 minutes early prior to your departure. For airline arrivals we can wait up to 15 minutes. (Note: Aloha does not control the plane). Please try to book your flight to land at least 1 hour before shuttle departure.

 Q: What is your Drug/Alcohol Police?
A: Aloha does background checks on all drivers. Aloha also follows a strict policy for State and Federal Drug/Alcohol testing of all drivers. Passengers can contact (928) 854-5253 to lodge a Driver Complaint, or send an e-mail to office@azaloha.com